stumped

Summary

STUMPED

  • System To Ultimately Mitigate Problems Evoking Development

A trouble ticketing system

Rationale

Double Karma

1. Helping users with their problems 2. Gathering troubles that when consolidated, become bugs

Use cases

A teacher has a problem with the Edubuntu Classroom. The teacher, is facing 20 distracted noisy teen agers. The teacher calls "1 800 STUMPED" 1 800 788 6733. A voice answers and supports the problem. The support process is detailed below under "Implementation".

Scope

Distributed call in system via asterix

Design

ubusiness2.gif

Implementation

Need Accounts to acquire money from:

  • Checking Account
  • Pay Pal Account
  • American Express Account

Code

Incomming call process:

1. Identify caller 2. Record Identity 3. Capture Problem 4. Fix Problem 5. Ask for contribution

  • (Tax Dedcutable?)

Data preservation and migration

Outstanding issues

BoF agenda and discussion


CategorySpec

stumped (last edited 2008-08-06 16:19:21 by localhost)