Archived comments for ForumAmbassadors.

Design

Possible tasks for the Ambassadors Team :

Types of relevant information : bugs, specs and ideas, priority of specs as felt by the forum users.

Implementation

Unresolved issues

Brain Dump

Comments

  • I think this is a great Idea. From a forums perspective at least the English one it will be really simple to allow this to be setup as a team with the option of users to request to join etc. I would like to see this implemented for sure. Ryan Troy
  • I think its a great idea to really well thought out. if its implemented right will work out great. zenrox
  • Bug Reporting:
    • "Someone on the forums find a bug, want a way to quickly get that information to developers."
      • Mako: It would be nice if people who represent others know how to file good detailed bug reports.
    • Someone needs to collect information from the forums, it's unreasonable to expect all users to register with launchpad, etc. etc.
    • Very often forum users post their opinions (requests, problems, desires, etc.) in the "Ubuntu Development" section of the forum thinking that the developers would see their posts there.
  • Bug Reporting:
    • "Someone on the forums find a bug, want a way to quickly get that information to developers."
      • Mako: It would be nice if people who represent others know how to file good detailed bug reports.
    • Someone needs to collect information from the forums, it's unreasonable to expect all users to register with launchpad, etc. etc.
    • Very often forum users post their opinions (requests, problems, desires, etc.) in the "Ubuntu Development" section of the forum thinking that the developers would see their posts there.
  • Asking good questions / good documentation
    • - PriceChild: There's a good thread on the forums, i believe by aysiu. -Is this part of our implementation? - UbuntuDemon : I think we should make at least three documents : 1) HOWTO Forum Ambassador .. howto help, what to do and stuff 2) some addon to jono's spec on forums specific stuff (for example things that forum users tend to do wrong .. we should communicate it back to jono when this happens ofcourse.3) when to approach a forum ambassador. Developers made it clear to me that they like the idea but they wouldn't like to see us spamming them with every idea some user has. Some are really obvious .. others are more suitable to post as a feature bug ... we can help users with this ofcourse. We should educate users a little bit on what type of stuff is interesting for developers.

      • -ManiacMusician : Of course we wouldn't spam them. It's our job to filter out the feedback we're investigating. It's okay to educate users but the fact is, most of them won't read. And, I thought the idea was for them to write what they wanted the developers to know. - UbuntuDemon : All I wanted to say was we should make it clear what kind of things developers are interested in so 1) we can do a bit of pre-filtering and 2) users become less dissapointed if we don't act on their wishes

      • - UbuntuDemon : IMHO we can put it under future work. under a bullet called documentation

        • - UbuntuDemon : what do you think ?

          • -ManiacMusician : It's a good idea. Definitely too much work for us right now though, so we do need to put it innn the future work section like you said

            • - UbuntuDemon : No IMHO it's part of implementation. It's not that we can't start without it though

            • - PriceChild : I'm thinking it'd be better to educate what is NOT wanted by the devs.

              • - UbuntuDemon : that might be easier :). nice idea. But we should also use Use Cases to show what might be interesting for devs.

            - UbuntuDemon :IMHO we should ask Aysiu to help us write the HOWTO Forum Ambassador. IMHO we should also invite him to the team.

            • - ManiacMusician : He has already publicly declined to be on the team. But I'm sure he would be willing to help write the HOWTO. -UbuntuDemon : he publicly declined but the spec has progressed and is somewhat different from his initial idea

              • - ManiacMusician : Well the reason for his declination was that he said he wouldn't be able to be impartial like Ambassadors should be and that it wasa too huge a commitment - UbuntuDemon :IMHO everyone should decide how much time to spend on this themselves. We should make this clear in the HOWTO.

                • - UbuntuDemon : we can slowly grow the FA team. Lots of people dedicating a bit of time is a lot of time together.

      -UbuntuDemon :let's tag these comments and move them to discussion. Okay ?

  • Mike Basinger: While I agree communication with the between ubuntuforums and the developers is very important, what about about communication between the ubuntuforums and other forums, Loco Teams, IRC, etc... This document should be design as being a guide in mind, to create other ambassadors groups in the future.
    • -Good point. The focus of this project is to create a team for ubuntuforums, but we should leave the team open-ended so that if other forums do start their own teams, there will be a "Ambasadors Central" thatkeeps track of all the teams, organizes the data that comes in, etc.
      • - this is again about the scope of the document. *personally* IMHO it's hard enough to get the communication/information flow between the forums and the developers going allright. Let's concentrate on that first and let's generate other teams/specs later.
        • -right; I'm just saying that we should leave the team open-ended. Design it so that there is a central team that keeps track/organizes activities. We don't have to do anything extra.
          • - We can model other teams/specs after this team. But IMHO focus on the forums-devs integration first. Just my opinion.
            • -I was anticipating what would happen when there were 20 ambassadors teams. Would the devs communicate with all of them, or say "to hell with it?"?
              • - Well the only real big ubuntuforums is us and maybe kubuntuforums. But maybe other ambassadors teams can join us on launchpad since we made some breakthroughs today regarding forums-launchpad integration. IMHO this belongs in future work regarding getting other FA teams to join us. And outside of scope regarding Loco teams (unless they have forums).
    - any comments / input on the summary ?

- going once, twice,... hang on.... should the ambassadors scan the forums themselves; or just this flooded sub-forum?

  • - I think to begin with we should concetrate on our subforum. if we find that people are not posting to it a ot, or that we have a lot of free time on our hands as a team, we can start thininking about an efficient way to scan the forums; namely the "taging" threads idea that came up.
    • What about the report to ambassadors button?
      • -A good idea as well. I don't know how implementable it is...someone would probably have to code it, I assume.
        • - Couldn't be to hard to code... very similar to "report bad post"
          • - I don't like the idea. This might encourage users to use this for all their problems. I already get a lot of people adding me on IM for random help.
            • -True, but we won't know until we try. Pretty much everything we do here is on a trial-and-error basis. If it doesn't work, the feature will be taken away. -Good point. I think if we make them make the effort, they'll be less likely to "spam".
              • - yeah *personally* I would like to do this with serious forum users first. Not with desperate new people who crosspost,add random people on IM, bump threads like crazy and click everywhere.
                • - how do you mean?
                  • - we could start a new team to help absolute beginners if we don't have one already. Outside the scope of this spec
                    • - Sounds like we will need a lot of users for this...
                      • - we have one... in the pipeline. Appliations have been made, just haven't chosen leaders yet.
                        • -Yeah, it's outside what we intend to do. -ok
                    • - The sumary is perfectly alright. Concise, to the point. - Indeed, these should all be moved to implementation, right...
    • - The forum ambassadors are welcome to do work on other forums. But IMHO we should start with this specific subforum and concentrate on doing useful communication with the devs and make use cases / HOWTOs based on our experiences Both true... However, what if users' posts in the subforum are irrelevant?...
    - Wel, we plan to have documentation on the kind of input we need. irrelevant posts will be ignored or asked for clarification/correction.
    • Just thinking time here...
      • - loco team forums are being made by ubuntu-geek, check out forums feedback
        • - that's nice but then they can just join our FA team if there are users in there that are interested in improving the forums-devs communication.


CategorySpec

ForumAmbassadors/Talk (last edited 2009-08-04 16:51:40 by henrik)